Intake Coordinator , Center

Departmental Overview

The Basic Needs Center supports students with food, housing, and financial stability resources, and connects students to other essential services. Support includes assessment of individualized student needs, navigation of and connection to basic needs resources, and planning and support to address students' immediate and long-term care in collaboration with on and off campus partners and services.

The Basic Needs Intake Coordinator serves as a primary point of contact for students engaging with the Basic Needs Center's (BNC) direct student support systems. This position plays a vital role in ensuring that students are triaged and connected efficiently to holistic services, including food, housing, and financial stability resources. The Intake Coordinator supports the initial assessment process, assists with case coordination and administration, manages a portfolio of standard resource requests, and contributes to the daily operations of the center's public-facing services.

• Initial Screening:
  Serve as a central point of contact for student inquiries and referrals; conduct foundational reviews to identify student needs, urgency, and appropriate pathways for support.
• Service Routing:
  Determine appropriate next steps for incoming requests, including routing to case management staff, providing immediate resource navigation, or referring to campus and community partners.
• Trend Monitoring:
  Assist in tracking engagement data and service trends to help leadership evaluate service demands and emerging student needs.

• Queue Management:
  Support the administration of the case referral queue, assisting with the timely and equitable distribution of workflows among the support team.
• Documentation & Systems:
  Maintain accurate, confidential records within the department's data management systems to ensure seamless transitions and continuity of care.
• Internal Communication:
  Facilitate communication between triage entry points and service providers to ensure dependable handoffs and follow‑up tracking.
• Workflow Optimization:
  Participate in the ongoing review and refinement of administrative workflows to maximize service efficiency and team responsiveness.

• Standard Support Portfolio:
  Provide short‑term, solution‑focused coordination for students navigating standard or transactional resource requests (e.g., emergency financial applications, basic resource navigation, and public benefit program guidance).
• Follow-Up Coordination:
  Conduct routine follow‑up communications with students to confirm resolution of immediate needs and verify connection to external resources.

• In‑Person Services:
  Support the center's public‑facing and in‑person operations, ensuring a welcoming, organized, and accessible environment for the campus community.
• Outreach & Engagement:
  Participate in center‑wide outreach efforts and programs as needed.
• Special Projects:
  Assist with general projects and data collection efforts in alignment with broader center goals and operational needs.

• At least 2 years of experience providing direct support or case management in a social services, educational, or community‑based setting.
• Advanced knowledge of advising and counseling techniques, including crisis interventions.
• Advanced knowledge of principles and procedures involved in risk assessment and planning.
• Advanced knowledge of trauma‑informed assessment & intervention.
• Advanced organizational and communication skills, with the ability to prioritize multiple demands.
• Advanced skill in judgment and decision‑making, problem solving, identifying measures of system performance.
• Demonstrated emotional intelligence and agility necessary to address the complex needs of diverse students, staff, and community partners.

• Bachelor's degree in social work, psychology, education, higher education administration, higher education counseling or a related field and/or equivalent training or experience. (Required)
• Master's degree in higher education…