Service Coordinator

Job Location: Ashby Lofts - Berkeley, CA 94710

Position Type: Full-Time: 40 hours/week

Salary Range: $31.25 - $36.06 Hourly

In this role, the Service Coordinator is responsible for providing on-site direct services to residents, as well as planning and facilitating relevant programs, events, and SAHA’s neighborhood focused initiatives at their assigned site(s). Depending on the property composition, this position may support seniors, families, and/or people with special needs.

The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that address inequity to make meaningful impact on the lives of SAHA’s residents and the surrounding community. An initiator and collaborator, the Service Coordinator builds and maintains ongoing positive and supportive working relationships with residents, colleagues, community organizations, and volunteers to fulfill SAHA’s mission.

Satellite Affordable Housing Associates (SAHA) is a nonprofit housing development organization with over 50 years of experience throughout the Bay Area for low‑income families, seniors, and people with special needs including those experiencing homelessness. SAHA begins from the idea that every person deserves a home; our work is inspired by our commitment to create a more just society that promotes the health, security, and personal development of all people regardless of their financial means.

SAHA is proud to offer our employees a comprehensive benefits package, including medical benefits, dental and vision coverage, 401(k) retirement plans, healthcare flexible spending account (FSA), family planning assistance, mental health support, life insurance, long‑term disability (LTD) insurance, supplemental life insurance, identity theft and legal services, commuter benefits, time off accrual, and paid holidays.

Education and/or

Experience:

• Minimum 2 to 3 years of experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds. A Bachelor's degree in Social Work, Psychology, or related field may count towards this requirement
• Candidates with lived experience are encouraged to apply
• Experience in affordable housing or knowledge of Fair Housing is a plus

• Must have the ability to maintain professional boundaries, including exercising objectivity and confidentiality, while building trusting relationships with residents and staff.
• Excellent written and oral communication required. Additionally, ability to speak other languages such as Cantonese, Mandarin, Farsi, Russian or Spanish is a plus.
• Must have excellent customer service, negotiation and communication skills.
• Must have the ability to respond/intervene appropriately and effectively to crisis.
• Strong computer skills, including ability to easily navigate the internet, use Outlook, create Word and Excel documents, and work with a web-based database.
• Must be able to speak publicly at large building activities, town halls, and meetings.
• Must be familiar with community resources or have the ability to acquire those resources and become familiar.
• Must be sensitive to the needs and concerns of residents and their families.
• Must have experience and ability to work positively within a multi‑cultural team environment.
• Must be able to exercise good judgment and common sense, based on analysis, evaluation, and risk assessment in determining what to handle without help, and when to ask for guidance or help in prioritizing from supervisor.
• Must be able to work independently, think critically, creatively problem solve, and manage time effectively.
• Must have creativity and an ability to adjust to…