Case Manager; Formerly Housing Navigator

Housing Case Manager

Under the supervision of the Program Manager, the Housing Case Manager carries a blended caseload across two City of Berkeley–funded programs: approximately 11 Shelter Plus Care participants and 8 households in the Berkeley Respite Program. Shelter Plus Care caseload size is approximate and may fluctuate based on referrals, placements, and contract requirements. For Shelter Plus Care participants, the Housing Case Manager provides housing navigation for those not yet placed and tenancy sustaining services for those in permanent housing, conducting regular home visits throughout Berkeley and Alameda County.

For Respite residents, permanent housing placement is the primary goal of every stay: the Housing Case Manager drives an active housing search with each household, builds landlord relationships, removes housing barriers, and supports lease-up and move-in, while also overseeing day-to-day operations of the two shelter homes. The position requires the ability to move fluidly between crisis response, housing search, and long-term stabilization work.

Shelter Plus Care (approximately 11 participants)

• Maintain a caseload of approximately 11 Shelter Plus Care participants housed throughout Berkeley and Alameda County; caseload size may fluctuate based on referrals, placements, and contract requirements.
• Coordinate the participant intake process; conduct initial assessment and eligibility determination for new referrals received through the Coordinated Entry System; create and maintain participant files electronically in a timely manner.
• Provide housing navigation for participants who are not yet placed, including housing search, landlord engagement, unit viewings, application support, document readiness, and move-in assistance.
• Provide tenancy sustaining services for housed participants, including lease education, rent payment support, addressing lease violations, mediating landlord and neighbor conflicts, and eviction prevention.
• Conduct regular home visits to assess housing stability, unit habitability, and service needs.
• Develop individualized service and housing stability plans with each participant; monitor services provided and update plans regularly.
• Assist participants with Activities of Daily Living (ADL) skills, budgeting and money management, and household upkeep.
• Facilitate Medi-Cal applications; engage in referral, coordination, and monitoring of Medi-Cal services; arrange or provide non-emergency, non-medical transportation to Medi-Cal covered services.
• Provide benefits advocacy and assist participants in applying for and maintaining income, including SSI, SSDI, General Assistance, and employment.
• Work closely with City of Berkeley Shelter Plus Care program staff, subsidy administrators, and property owners.

Berkeley Respite (8 households, two shelter homes)

• Provide intensive housing navigation to eight households residing in two Berkeley Respite shelter homes, with permanent housing placement as the primary goal of every resident's stay.
• Conduct resident orientation and intake, including assessment of housing history, barriers, needs, and goals; develop an individualized permanent housing plan with each household early in their stay and update it regularly.
• Complete and maintain Coordinated Entry System (CES) assessments; monitor CES prioritization lists, advocate for timely permanent housing matches, and attend regional CES case conferences and matching meetings.
• Conduct active housing search with residents, including identifying available units, reviewing listings, scheduling and accompanying residents on unit viewings, and completing rental applications.
• Locate and build relationships with landlords and property managers willing to rent to Respite residents; match…