Manager Client Management, SME

Overview

Amex GBT is a place where colleagues find inspiration in travel as a force for good and — through their work — can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

• Primary Point Contact — Serve as account owner and strategic liaison between clients and internal partners; own and maintain comprehensive business reviews and account plans for assigned portfolio; drive alignment across the organization around client business objectives, ensuring all internal teams understand and support account strategies
• Drive Revenue Growth & Retention — Develop and implement strategic business growth plans for each account; identify vertical market, supplier, and industry trends to uncover expansion opportunities; negotiate contracts with commercial terms that secure revenues exceeding targets across GBT products, services, and solutions; generate new sales opportunities within existing accounts to drive retention and growth
• Design & Implement Solutions — Lead the design and execution of Travel Program Spend Strategy and Technology Road Map; partner with internal teams to design customized service platforms and consulting engagements; negotiate proposals and strategy for consulting, meetings, and product engagement sales aligned with client needs
• Strategic Planning & Alignment — Conduct bi-annual strategy sessions with business partners to update strategic account plans; perform quarterly reviews of company earnings, executive presentations, and industry news to recommend adjustments; ensure organizational responsiveness and accountability to client priorities across all departments
• Expand Client Relationships — Identify and pursue new sales opportunities within existing accounts; develop deep understanding of customer business needs from C-level to travel department; demonstrate industry insights and competitive understanding to guide clients; identify and leverage B2B opportunities and commonalities for expansion
• Ensure Compliance & Performance — Interpret overall T&E compliance and leakage reports; develop and deliver comprehensive compliance and communication plans to clients; monitor and drive achievement of key performance metrics and GBT brand strategies
• Manage Implementation & Operations — Oversee client onboarding, product implementation, training, and ongoing maintenance; facilitate MI setup and maintenance of management information reporting profiles and dashboards; troubleshoot reporting issues; manage Salesforce CRM to track account activity and performance

• Confirmed experience in B2B business development and sales
• Travel industry knowledge
• Expert problem solver
• Excellent written and verbal communication skills, including negotiation
• Financial foresight
• Strong time management, organization, and prioritization skills
• Working in a remote environment with internal partners and leaders across the globe
• Collaborative approach; able to work well with global teams
• Skills in Salesforce and Microsoft Office suite

United States

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

Work and life:
Find your happy medium at Amex GBT.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.