Senior Product Manager

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results.

It’s an exciting time to be a part of H&R Block!

The Senior Product Manager (Sr. PM) is responsible for translating strategy into tactical execution, effectively managing product strategy from iterative discovery through delivery. They oversee the development, planning, and management of complex digital products and programs with broad scope, high impact, and long implementation time frames. The Sr. PM ensures both technology and business changes are managed effectively while maintaining flawless day-to-day operations during transitions.

They collaborate with product sponsors, stakeholders, and customers to review product proposals including goals, time frames, and funding limitations, ensuring alignment with business objectives. This role requires a strategic thinker with strong analytical skills and a passion for creating exceptional client experiences.

• Own the end-to-end return approval experience, enabling tax clients across multiple channels to digitally review, pay, sign and file their return and feel confident in the results and relationship with H&R Block
• Demonstrate a deep understanding of customer problems and articulate a compelling product vision, leading by example in problem‑solving and customer‑centric discovery practices
• Facilitate continuous discovery, including frequent user research, to understand customer needs, balance desirability, viability, and feasibility, and drive alignment through reviews of discovery artifacts with cross‑functional partners and leaders
• Deliver on time, on budget, and with superior quality, managing all aspects of product development and implementation, including business changes and technology conversions
• Lead product ceremonies for cross‑functional product squads using modern SDLC best practices and methodologies, ensuring high performance and collaboration
• Create an environment of psychological safety for innovation and foster a strong sense of ownership within the team
• Develop and refine a product roadmap, drive a prioritized product backlog with high‑quality epics, features, user stories, and acceptance criteria
• Align product strategy with technical capabilities and constraints, encouraging the use of modern technology
• Coordinate activities and report regularly to the product team and leadership; regularly conduct team retrospectives and drive resulting actions
• Develop problem statements and perform deep analysis to support client experience opportunities, ensuring accountability for both short‑ and long‑term product results
• Utilize tools such as Walk Me, Launch Darkly or Adobe Target to conduct tests and experiments
• Use data to continuously evaluate and adapt strategies based on test results, focusing on delivering measurable outcomes
• Accountable for ensuring the quality of features delivered by the trio and achieving defined OKRs (Outcomes and Key Results)
• Foster strong collaboration with engineering, design, and business teams to ensure alignment and integration
• Engage in personal development to develop competencies in leadership and translating strategy into tactical execution

• Bachelor’s degree in Business, Management Information Systems, Computer Science or related area, or the equivalent through a combination of education and work experience

• 5 years of experience in product management, including leading large products that involve significant business and technology change
• Expertise with technology delivery/software development methodologies (notably Agile, Lean, Dev Ops)
• Experience leading teams in a matrix management environment with demonstrated record of establishing priorities and deadlines
• Experience developing and managing product budgets
• Knowledge of business case development including…