Customer Service Representative ; m​/f​/d at United Airlines

Placed on: Friday 13 February 2026
Employment type: full-time
Comments: 18-month-fixed-term contract
Category: Customer Service / Ticketing
Workplace: Airport
Application ends: Friday 27 February 2026

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile.

You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

• Checking-in and processing of passengers and baggage onto flights
• Ensuring that passengers are in possession of valid documentation for travel
• Meeting and boarding flights, assisting passengers wherever required including
• Working remote arrivals and departures outside (heat, rain, snow)
• Driving on the ramp
• Baggage service handling, incl. occasional lifting of bags up to 25kg
• Manual handling of aircraft doors
• Transfer counter
• Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
• Professional service to our customers, both internal and external

• High School Diploma or equivalent secondary school certificate
• Airport and Customer facing experience
• Airport Operations background
• Good communication skills
• Must be fluent in English and German (written and spoken)
• Full proficiency using Microsoft Office products
• Good United Airline’s product knowledge
• Must be flexible to work all shifts necessary, including holidays and weekends, to deal with any operational and/or unforeseen situations
• Must be legally authorized to work in Germany/EU for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Preferred:
  Fluency in other European languages
• Preferred:
  Knowledgeable about TSA mandated security regulations

Job reference: FRA

Contact: Claudia Tobia

Online Application - Please submit resume/CV in English and attach supporting documents, i.e. reference letters

Apply here