Fleet Support Coordinator

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St. Louis, MO, US

LOCATION - ST. LOUIS, MO

The Fleet Support Coordinator plays a critical role in ensuring the safety, reliability, and efficiency of aircraft operations by overseeing maintenance, troubleshooting, and coordinating solutions for recurring and complex mechanical issues. This position collaborates closely with Maintenance Control, Engineering, and other operational teams to manage aircraft discrepancies, optimize maintenance workflows, and support timely aircraft recovery. The coordinator also monitors repeat maintenance trends, directs maintenance activities, and contributes to process improvements that enhance overall fleet performance and dispatch reliability.

• Possess a valid FAA Airframe and Powerplant Certificate.
• Have background in aircraft maintenance and experience consisting of formal and informal systems training and actual line experience with aircraft and engine troubleshooting; dispatch requirements; tools; ground support equipment; technical reports and forms, manuals, catalogs, and work practices.
• Good communication skills and able to read and write fluently in the English language.
• Have a minimum of five (5) years’ experience in aircraft maintenance, with a minimum of two (2) years’ experience in a supervisory role.
• Complete CRJ FAM training within thirty (30) days of being hired or have previous equivalent.

• Ensure safety is the first consideration in all operations and must report any genuine safety hazard that could foreseeably cause or contribute to an aircraft accident as defined by SMSF 0-0.2 in accordance with airline policy. (SMSF 1-1.3)
• Responsible for using the corrective action processes for pending, chronic, or grounding aircraft discrepancies. Assist maintenance in troubleshooting the above type issues including difficult to resolve AOG aircraft. (GMM4 3-4, GMM4 CH
  4)
• In coordination with Maintenance Control, the Fleet Support Coordinators have the authority to direct Company and On-Call maintenance providers at all work locations to ensure compliance with the below responsibilities. Maintenance instructions generated and scheduled by this position can only be changed by the Manager, Fleet Reliability, Fleet Support Coordinators, or the Director of Maintenance.
• Has direct oversight of the Repeat Maintenance program. (GMM4 5-3)
• Validating (measure the process accuracy) the analysis and identification of open repeat mechanical irregularity alert forms. (GMM4 5-3)
• Fleet Support Coordinators will interact and coordinate with Maintenance, Maintenance Control, Technical Scheduled Production Planning, Technical Reliability and Engineering, Safety, Quality Assurance, Dispatch, the SOC Duty Manager, and Vendor Technical Representatives in the normal performance of their duties.
• In coordination with Maintenance Managers and/or Supervisors, ensure the efficient use of the maintenance staff in the troubleshooting of pending, chronic or grounding aircraft discrepancies by establishing proper workflows, coordinating materials, tooling, and routing of aircraft required for repairs.
• Fleet Support Coordinators are expected to exhibit a high degree of professionalism with customers and all work groups both internally and externally.
• Develop strategies for irregular maintenance operations recovery.
• Will be cross trained as a Maintenance Control Supervisor and will be required to perform back up coverage in the absence of a regularly scheduled Maintenance Control Supervisor.
• Fleet Support Coordinators will assist the Maintenance Department in troubleshooting aircraft with recurring maintenance issues by reading MDC downloads and other resources within GoJet Airlines.
• Provide feedback to Maintenance Control regarding post-troubleshooting events.
• Document and track completed Repeat Maintenance Program tasks for any further required actions. Documentation must include the disposition of all activities.
• Manage recurrent write-ups within established closure goals.
• Provide…