Senior Technical Support Supervisor * Potential

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Specialized United States Infrastructure Operations Organization is currently seeking a Senior Technical Support Supervisor to join the team in Berkeley, MO
.

As the Technical Support Supervisor, you will lead and inspire the help desk team to deliver prompt, expert technical support that empowers internal users to stay productive and efficient. You will ensure consistent, high-quality incident resolution while maintaining service level agreements (SLAs) and driving continuous process improvements. Your leadership will elevate customer satisfaction and strengthen the foundation of our information technology (IT) support operations.

Join us to shape a responsive, customer-focused help desk that fuels organizational success.

• Supervise day-to-day operations of the help desk, including workload management, and helpdesk performance monitoring

• Serve as escalation point for complex incidents and ensure timely resolution

• Develop, maintain, and enforce help desk procedures, knowledge base articles, and best practices

• Track and report on key performance indicators (KPIs) and SLAs (e.g., ticket response/resolution times, customer satisfaction)

• Coach and train junior team members, providing hands‑on guidance to promote team growth

• Coordinate with IT teams (network, systems, applications) for problem resolution and project work

• Drive continuous improvement initiatives and user experience enhancements

• Ability to obtain access to Special Access Programs (SAP)

• Active CompTIA Security+ certified (or similar certification meeting DoD Directive 8570.01 Certification Requirements)

• 3+ years of experience in all aspects of Windows Desktop administration (e.g. application and services, troubleshooting, application configuration, networking, user accounts, Active Directory and/or security)

• 3+ years of experience in an IT Help Desk position resolving IT issues

• 3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)

• 1+ years of experience developing and implementing process improvements

• 1+ years of experience leading or managing projects and/or teams

• Bachelor's degree or equivalent work or military experience

• Experience with IT Infrastructure supporting desktop, server, storage or network hardware and software component

• Experience working with COTS Integration in a Linux or Windows environment

• Experience with Scaled Agile Framework or Agile Methodologies

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $119,850 – $162,150

Potential signing bonus for eligible/qualified external candidates.

Applications for this position will be accepted until Jun…