Mid-Level Conference Room Support Specialist * Potential

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Specialized Infrastructure Operations Organization is currently seeking a Mid-Level Conference Room Support Specialist to join the team in Berkeley, MO
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The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.

• Ensure premium Information Technology (IT) support to all levels of executives including staff
• Provide day-to-day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio video (AV) hardware, codecs, cameras, microphones, displays)
• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment
• Lead process improvements with internal and external partners to develop and execute integrated technologies
• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs
• Inform customers of technology advancements as applicable
• Provide user training and quick reference guides for common VTC tasks and best practices
• Provide comprehensive computing and VTC support at customer meetings
• Perform the restoration of routine to complex computing service operations
• Provide comprehensive computing support in isolated environments from the desktops to the servers
• Provide broad range of basic systems and application support
• Provide technical support and assistance to customers, whether on the phone or in person

• Ability to obtain access to Special Access Programs (SAP)
• Active Security+ certification or the ability to obtain the certification within 6 months of your start date
• 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment
• 3+ years of experience in performing system administration tasks on Windows and Linux hosts including installing security patches and making configuration changes to support security requirements
• 3+ years of experience supporting computing in isolated environments for desktops and servers
• 3+ years of experience with troubleshooting and repairing computing system hardware and software
• Willing to work flexible hours, including on call support as needed (including weekends and holidays)

• Bachelor's degree or equivalent work or military experience
• 3+ years of experience in an IT environment as a team lead (preferably Operations)
• Experience with Customer Service
• Experience with the full range of Windows Server and Desktop Operating Systems (Server , Windows 7 and 10)

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options…