Senior Technical Support Supervisor Potential

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

The Boeing Company’s Specialized United States Infrastructure Operations Organization is currently seeking a Senior Technical Support Supervisor to join the team in Berkeley, MO
. As the Technical Support Supervisor, you will lead and inspire the help desk team to deliver prompt, expert technical support that empowers internal users to stay productive and efficient. You will ensure consistent, high-quality incident resolution while maintaining service level agreements (SLAs) and driving continuous process improvements. Your leadership will elevate customer satisfaction and strengthen the foundation of our information technology (IT) support operations.

• Supervise day-to-day operations of the help desk, including workload management, and helpdesk performance monitoring
• Serve as escalation point for complex incidents and ensure timely resolution
• Develop, maintain, and enforce help desk procedures, knowledge base articles, and best practices
• Track and report on key performance indicators (KPIs) and SLAs (ticket response/resolution times, customer satisfaction)
• Coach and train junior team members, providing hands‑on guidance to promote team growth
• Coordinate with IT teams (network, systems, applications) for problem resolution and project work
• Drive continuous improvement initiatives and user experience enhancements

• Ability to obtain access to Special Access Programs (SAP)
• Active CompTIA Security+ certification (or equivalent meeting DoD Directive 8570.01 Certification Requirements)
• 3+ years of experience in all aspects of Windows Desktop administration (application services, troubleshooting, configuration, networking, user accounts, Active Directory, and/or security)
• 3+ years of experience in an IT Help Desk position resolving IT issues
• 3+ years of experience with Agile planning/project management tools (Version One, Jira, etc.)
• 1+ year of experience developing and implementing process improvements
• 1+ year of experience leading or managing projects and/or teams

• Bachelor’s degree or equivalent work or military experience
• Experience with IT infrastructure supporting desktop, server, storage or network hardware and software components
• Experience working with COTS Integration in a Linux or Windows environment
• Experience with Scaled Agile Framework or Agile Methodologies

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug Free Workplace; post‑offer applicants and employees may be tested for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol as outlined in our policies.

At Boeing, we strive to deliver a Total Rewards package that includes competitive base pay and variable compensation opportunities. Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid/unpaid time off. Pay is based on experience, qualifications, and market conditions. Summary pay range: $119,850 – $162,150. Potential signing bonus for eligible or qualified external candidates.

Applications will be accepted until Jun. 03, 2026.

• 120.62: U.S. Person includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

US‑based job; U.S. Person required.

This position offers relocation based on candidate eligibility.

This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). A U.S. Security Clearance active within the past 24 months is considered active.

Employer will not sponsor applicants for employment visa status.

This position is for 1st shift.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.