Mid-Level Conference Room Support Specialist Potential

Position Summary

The Boeing Company’s Specialized Infrastructure Operations Organization is currently seeking a Mid‑Level Conference Room Support Specialist to join the team in Berkeley, MO.

• Ensure premium Information Technology (IT) support to all levels of executives including staff.
• Provide day‑to‑day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio‑video hardware, codecs, cameras, microphones, displays).
• Respond to help desk tickets and user requests for virtual meeting set‑up, escalation, and incident resolution.
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment.
• Lead process improvements with internal and external partners to develop and execute integrated technologies.
• Work with executives to provide support of computing hardware and software services, maintenance and general networking needs.
• Inform customers of technology advancements as applicable.
• Provide user training and quick reference guides for common VTC tasks and best practices.
• Provide comprehensive computing and VTC support at customer meetings.
• Perform restoration of routine to complex computing service operations.
• Provide comprehensive computing support in isolated environments from desktops to servers.
• Provide broad range of basic systems and application support.
• Provide technical support and assistance to customers, whether on the phone or in person.

• Ability to obtain access to Special Access Programs (SAP).
• Active Security+ certification or ability to obtain the certification within 6 months of start date.
• 3+ years of experience with Audio Visual (AV) and Video Teleconference (VTC) components, systems, products, and equipment.
• 3+ years of experience in performing system administration tasks on Windows and Linux hosts, including installing security patches and making configuration changes to support security requirements.
• 3+ years of experience supporting computing in isolated environments for desktops and servers.
• 3+ years of experience with troubleshooting and repairing computing system hardware and software.
• Willingness to work flexible hours, including on‑call support as needed (including weekends and holidays).

• Bachelor’s degree or equivalent work or military experience.
• 3+ years of experience in an IT environment as a team lead (preferably Operations).
• Experience with customer service.
• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003‑2016, Windows 7 and 10).

Successful candidates must satisfy the Company’s Conflict of Interest (COI) assessment process.

Boeing is a Drug‑Free Workplace and subject to drug testing for applicants and employees as outlined in company policies.

The Total Rewards package includes competitive base pay and variable compensation opportunities. Pay ranges from $82,450 to $111,550. Eligible employees may enroll in a variety of benefit programs such as health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time off.

This position must meet U.S. export‑control compliance requirements. A “U.S. Person” (U.S. citizen, national, lawful permanent resident, refugee, or asylee) is required for this job.

Relocation is possible and will be based on candidate eligibility.

An active U.S. Secret Security Clearance is required (U.S. citizenship required). A clearance that has been active in the past 24 months is considered active.

The employer does not sponsor employment visa status.

This position is for 1st shift.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.