Mid-Level Conference Room Support Specialist * Potential

Mid-Level Conference Room Support Specialist (Sign on Bonus Potential)

Company:
The Boeing Company

Location:

Berkeley, MO

The Boeing Company’s Specialized Infrastructure Operations Organization is currently seeking a Mid-Level Conference Room Support Specialist to join the team in Berkeley, MO. The Conference Room Support Specialist provides direct computing, networking and telecommunications support to executive clients within the program. The technician will provide technical consultation and leads activities to meet executive needs while ensuring strong customer relations.

• Ensure premium Information Technology (IT) support to all levels of executives including staff.
• Provide day‑to‑day operational support for Video Teleconference Center (VTC) systems (e.g., endpoint troubleshooting, room audio‑video (AV) hardware, codecs, cameras, microphones, displays).
• Respond to help desk tickets and user requests for virtual meeting setup, escalation, and incident resolution.
• Perform regular preventive maintenance, testing, and software/firmware updates on AV and VTC equipment.
• Lead process improvements with internal and external partners to develop and execute integrated technologies.
• Work with Executives to provide support of computing hardware and software services, maintenance and general networking needs.
• Inform customers of technology advancements as applicable.
• Provide user training and quick reference guides for common VTC tasks and best practices.
• Provide comprehensive computing and VTC support at customer meetings.
• Perform the restoration of routine to complex computing service operations.
• Provide comprehensive computing support in isolated environments from the desktops to the servers.
• Provide broad range of basic systems and application support.
• Provide technical support and assistance to customers, whether on the phone or in person.

• Ability to obtain access to Special Access Programs (SAP).
• Current Security+ certification or the ability to obtain the certification within 6 months of your start date.
• 3+ years of experience with Audio‑Visual (AV) and Video‑Teleconference (VTC) components, systems, products, and equipment.
• 3+ years of experience in performing system administration tasks on Windows and Linux hosts, including installing security patches and making configuration changes to support security requirements.
• 3+ years of experience supporting computing in isolated environments for desktops and servers.
• 3+ years of experience with troubleshooting and repairing computing system hardware and software.
• Willingness to work flexible hours, including on‑call support as needed (including weekends and holidays).

• Bachelor’s degree or equivalent work or military experience.
• 3+ years of experience in an IT environment as a team lead (preferably Operations).
• Experience with Customer Service.
• Experience with the full range of Windows Server and Desktop Operating Systems (Server 2003–2016, Windows 7 and 10).

Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:
Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage & retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life & disability insurance programs, and a number of programs that provide for both paid & unpaid time away from work.

Specific programs & options vary depending on eligibility factors such as geographic location, date of hire, & the applicability of collective bargaining agreements. Pay is based upon candidate experience & qualifications, as well as market & business considerations. Summary pay range: $82,450 – $111,550. Potential signing bonus for eligible/qualified external candidates.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law. Boeing EEO Policy.