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Senior Manager, Answer Center - Customer Experience

Job in Berkeley, St. Louis County, Missouri, USA
Listing for: ROME GROUP
Full Time position
Listed on 2026-02-12
Job specializations:
  • Management
    Program / Project Manager, Operations Manager, General Management
Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR
Job Description & How to Apply Below
A local nonprofit organization in Missouri seeks a Senior Manager for the Answer Center to provide strategic leadership, oversee customer support operations, and manage staff training. The role involves ensuring service quality, managing metrics for improvement, and responding to complex customer issues. Applicants should have significant experience in customer service and team management, prefer a Bachelor's degree, and be proficient in CRM systems.

This full-time position offers a competitive salary and a hybrid working model.
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Position Requirements
10+ Years work experience
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