Robotics Field Installation Engineer

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At Script Pro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. Script Pro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

As a Field Installation Engineer specializing in Script Pro's pharmaceutical automation equipment and system solutions, you will play a crucial role in deploying and setting up advanced technology that directly impacts the efficiency and accuracy of pharmacy operations, both domestically and internationally. This position requires a blend of technical aptitude, hands‑on mechanical and electrical skills, and excellent customer service, all within the specialized context of pharmaceutical automation.

You will be responsible for ensuring that Script Pro installations are completed efficiently, accurately, and to the highest standards, while maintaining a positive and professional demeanor in healthcare environments worldwide.

Manager, Installation Operations

General start time of 7 am, hours and schedule vary daily based on customer demand. This position requires 85% travel with trip duration generally between 4 – 12 days. Overtime is typical and paid. Regular, punctual, and predictable attendance is an essential function of every job at Script Pro.

• Perform on‑site installations of Script Pro's pharmaceutical automation equipment and system solutions, adhering to specific procedures and standards, both domestically and internationally
• Ensure all installations are completed accurately and efficiently, meeting project timelines and pharmacy operational requirements across diverse geographic locations
• Troubleshoot and resolve any technical issues that arise during the installation process, focusing on Script Pro‑specific hardware and software in various settings.
• Adhere to all company policies and procedures, including safety guidelines and pharmacy‑specific regulations

• Utilize mechanical skills to assemble, install, and adjust Script Pro equipment, ensuring precise alignment and functionality
• Apply basic electrical knowledge to connect and configure electrical components within Script Pro systems, using tools such as voltmeters, adapting to different electrical standards as needed
• Understand and adhere to safety protocols for both mechanical and electrical work in a pharmacy setting, including international safety standards

• Operate a truck and trailer safely and efficiently, including backing and maneuvering in various environments, to transport Script Pro equipment, adapting to international driving regulations as necessary
• Adhere to DOT requirements and maintain accurate electronic logs, including international driving logs when applicable
• Ensure the safe transport of sensitive and valuable Script Pro equipment and materials to installation sites, both domestically and internationally.
• Manage the import and export of Script Pro equipment through customs at border crossings, ensuring compliance with all relevant regulations
• Adhere to all international travel requirements and documentation standards

• Utilize Windows OS and Microsoft Office Suite (Excel, Word, Outlook, Teams) for documentation, communication, and data management related to Script Pro installations
• Demonstrate a basic understanding of network connectivity concepts, including LAN, VPN, WLAN, IP addresses, and MAC addresses, as they relate to Script Pro system integration in diverse network environments
• Troubleshoot desktop and peripheral issues related to Script Pro software and hardware effectively, including adapting to language and cultural differences
• Utilize the Internal Knowledge Base, Installation specific SOP’s and Siebel for information, documentation and support specific to Script Pro products
• Utilize Sprout and other resources for…