Client Experience Coordinator

Key Responsibilities Client Experience & Community Engagement

• Maintain an upbeat and positive demeanor. Must be approachable, professional, enthusiastic, and knowledgeable.
• Efficiently open and close the studio, ensuring success for the day. Follow a daily studio cleaning checklist and maintain a clean lobby area.
• Greet clients promptly and respond immediately to client requests and inquiries with empathy, professionalism, and efficiency. Document all interactions in CRM.
• Onboard clients using Client Intake Forms and Membership Agreements. Ensure waivers and agreements are completed prior to services being used.
• Schedule appointments for clients; be aware of unused credits, expiring packages and welcome offers.
• Answer, screen, and direct phone calls in a professional manner.
• Communicate and enforce membership plan rules effectively.
• Process payments and manage client profiles using CRM software. Ensure proper charges are assessed for services.
• Support instructors as needed, managing class playlists or setting up classrooms.

• Promote memberships and packages to new and existing clients. Utilize lead management to track progress on prospective clients.
• Maintain accurate knowledge of all products and services, including descriptions and pricing.
• Upsell retail products and merchandise.

• A passionate advocate for Pilates and its transformative benefits.
• Strong communication skills with interpersonal and problem-solving abilities.
• A self-starter with the ability to multi-task and manage time effectively..
• A coachable individual with a customer-first mentality.
• A strong team player with a positive attitude and a desire to contribute to the Reforming Foundations Community.

• Experience in a client-facing customer service role; sales experience preferred.
• Experience with Pilates instruction or practice is a plus.
• Functional computer skills, including proficiency in Google Suite and Slack
• Ability to work flexible hours, including evenings and weekends.

• Competitive base salary, commensurate with experience
• Performance-based bonus opportunities, tied to membership growth and retention
• Complimentary Pilates classes and discounts on studio services and products
• Opportunities for professional development and continuing education, including RF School of Pilates Teacher Training and workshops.
• Fun, supportive team environment with a passionate Pilates community