Energy Efficiency Consultant

12+ Month Contract (Potential for Extension or Permanent Conversion)

Our client is seeking a Customer Program Coordinator to support the successful implementation and day-to-day operations of Demand Response and Managed Charging programs. This is an excellent opportunity for a recent graduate or early-career professional interested in clean energy, sustainability, or utility programs.

In this role, you will serve as a primary point of contact for customer inquiries, providing timely and professional responses while ensuring a high level of customer satisfaction. You'll work closely with Program Managers and cross-functional teams to support program administration, communications, reporting, and process improvements.

• Respond to customer inquiries through shared inboxes, email, and other communication channels.
• Resolve customer questions or route inquiries to the appropriate internal stakeholders.
• Learn and maintain a thorough understanding of program rules, eligibility requirements, business processes, and standard operating procedures.
• Partner with Program Managers to stay current on program updates and policy changes.
• Track customer inquiries and ensure timely follow-up and issue resolution.
• Maintain program documentation and prepare reports using Excel and other Microsoft Office applications.
• Assist with program implementation activities, communications, and marketing initiatives.
• Support ongoing administrative and operational needs of the program team.

Required

• Bachelor's degree required.
• 0-2 years of professional experience (internship experience is highly preferred).
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, particularly Excel, Word, and PowerPoint.
• Strong analytical and problem-solving abilities.
• Self-motivated with a proactive approach and willingness to take initiative.
• Ability to work effectively both independently and within a collaborative team environment.

Preferred

• Interest in energy, utilities, demand response programs, electric vehicles, or sustainability.
• Experience supporting customer-facing programs or administrative operations.
• Hybrid work environment with a standard office setting.
• Work closely with the program team while onsite.
• Collaborate through Microsoft Teams, email, and in-person meetings.

• Opportunity to gain experience within the growing clean energy and utility industry.
• Work alongside experienced Program Managers on impactful customer programs.
• Excellent opportunity for recent graduates looking to build a career in project coordination, operations, customer success, or the energy sector.
• Potential for contract extension or conversion to a permanent position.