Administrator, Energy Efficiency Programs

• Support implementation of Connecticut residential energy efficiency programs, including State and federally funded offerings
• Interact directly with customers and contractors regarding program eligibility and participation requirements
• Manage customer call activity, internet activity, and tracking-system lead processing
• Support reporting and rebate processing
• Collaborate with Wise Use team administrators on inquiries, application processing, and process improvements
• Resolve customer inquiries from the internal customer care team
• Process customer applications and invoices
• Review and process residential energy efficiency program invoices according to payment rules and metrics
• Use company systems to verify customer and project data and establish appropriate energy efficiency solutions
• Analyze customer income for program qualification
• Support Energy Efficiency Consultants, Supervisors, and Manager with program implementation and tracking assignments
• Represent Eversource professionally in written and verbal communications with customers, contractors, and internal stakeholders

• Associate degree in business, marketing, or another relevant field
• Five (5)–six (6) years of related experience required
• Strong written and oral communication skills
• Strong working knowledge of Microsoft Office applications
• Experience with Salesforce and Clean Power Research Power Clerk preferred
• Ability to review technical and detailed program information and communicate it to customers and third-party contractors
• Ability to work as a team player and self-starter
• Demonstrated multitasking ability and strong prioritization
• Flexibility to change
• Must be available for emergency restoration assignments as required
• Must be available to travel between MA/CT/NH as necessary
• Must be able to work at least three days in the office, including Tuesdays and Wednesdays, and up to five days in the office if needed
• Eversource will not offer immigration-related sponsorship; applicants requiring visa sponsorship to start employment will not be considered

Demonstrates expertise in managing residential energy efficiency programs, including customer interaction, application processing, and reporting. Proficient in utilizing Microsoft Office, Salesforce, and Clean Power Research Power Clerk to support program implementation and customer inquiries.

• Residential Energy Efficiency Program Management
• Customer Interaction and Communication
• Microsoft Office Proficiency
• Salesforce Experience
• Application Processing and Reporting

• Program Implementation
• Data Verification
• Invoice Processing
• Customer Income Analysis
• Lead Processing

• Strong Written Communication
• Strong Oral Communication
• Multitasking Ability
• Team Player
• Self-Starter

• Associate Degree in Business
• Associate Degree in Marketing

• Energy Efficiency Programs
• Customer Care
• Program Eligibility
• Rebate Processing
• Process Improvements

• Salesforce
• Clean Power Research Power Clerk
• Microsoft Office