IT Analyst, Business Solutions; Hybrid

Overview

IT Analyst, Business Solutions (Hybrid) – Berlin, CT;
Westwood, MA. Full time, Hybrid work arrangements where eligible. Posted recently;
End Date:
February 21, 2026 (28 days left to apply).

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. All applicants must be able to work up to five days in the office if needed (for emergencies, training, or other business needs) or should the policy change.

This position will serve in Customer Group Business Solutions. It acts as a liaison between a business area(s) and IT with a detailed understanding of that business area’s goals and objectives. The role collaborates with business partners to understand their needs and works with IT partners to resolve issues and suggest business solutions. It is responsible for collecting, clarifying, and translating business requirements into functional and technical requirements and for collaborating on conceptual solution designs with IT staff, including Domain, Solution, and Enterprise IT Architects, and/or business clients.

Responsibilities include anticipating and defining business requirements for new and/or enhanced products, services, or optimized business processes. The role consults in IT strategy and planning, workflow and process design, and product solution development. The ITBSA serves as a leader throughout the full application lifecycle for small and large development projects.

Essential Functions:

• Leads and facilitates meetings and communications between IT and an assigned business area, and informs team members on ongoing discussions with the business.
• Leads or oversees workflow analysis in support of requirements identification.
• Evaluates business processes, anticipates requirements, uncovers areas for improvement, and facilitates solution development and implementation.
• Captures, analyzes and documents business and user requirements and user stories in support of a variety of project methodologies.
• Participates in the development of IT roadmaps for an assigned business area.
• Identifies opportunities to improve current business and IT processes and acts as a champion for change within their assigned business area.
• Ensures solutions meet business needs and requirements.
• Monitors industry activities and pursues independent learning opportunities for their assigned business area and identifies potential solutions and new findings (including best practices) in collaboration with other IT team members.
• Conducts reviews of business processes and develops functional optimization strategies where applicable.
• May participate in the development of user documentation and manuals, training materials and/or job aids, when necessary.
• May facilitate the Application Development and Support activities for small and large development requests; coordinating activities between internal and external development groups and the business.
• Accountable for Capital Project Business cases and estimates and leads the presentation of said cases to the PMO and Finance.
• Works with the business to assess proposed enhancement requests for value and completeness; may actively lead and contribute value to Business Priority Council (BPC) meetings for their assigned business area.
• Experience participating in procurement events (RFP/RFI) and supporting the development of statements of work.

Technical Knowledge/Skill:

• Requires business…