Berlin,Ct - Desktop Support

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

Candidate to execute the following activities as part of the 3D Engineering Team Hardware Deployment / PC Refresh:

• Receive new laptops from the hardware vendor
• Install required applications on the new laptops
• Inventory the laptops for any additional software, if required
• Register and activate SIM / eSIM profiles, if required Perform data transfer from current laptops to new laptops
• Conduct laptop refresh classes (sessions for users where new laptops are handed over to them and day-1 support is provided, if required; typically organized for 10-15 users at a time)

• Install applications on the new laptops, on a like-for-like basis, based on the existing laptop inventory
• Activate SIM / eSIM profiles where required
• Conduct laptop refresh classes at Berlin, CT
• Assist users with initial login, MFA, and network / VPN connectivity during refresh classes
• Transfer user data from current to new laptop during refresh classes
• Support users with additional application installation needs during refresh classes
• Receive current laptops from users / business project coordinators and update device status in Hardware Asset Management (HAM)
• Perform drive erasure and prepare old devices for compliant disposal

Before refresh class

• Confirm device inventory, serials, and assigned users
• OS patched;
  Dell firmware & drivers updated
• Pre-stage installers for applications to be installed
• Perform Network / VPN test
• Confirm SIM / eSIM profiles / portal access, if required
• Prepare shipping materials & labels for NH batch, as required
• Ensure erasure tool approval & logging template readiness
• Print quick start guide & FAQ