MSC Seller

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :20798

Employment Type :Full Time

Job Category :Sales

Work Location :Berlin, CT

The MSC Seller is responsible for supporting sales growth through relationship-building, account development, and hands-on learning across the sales organization. Upon onboarding, this role does not carry an assigned sales territory or portfolio. Instead, the MSC Seller shadows experienced sellers, supports accounts that are not assigned to an active sales deck, and develops foundational selling, account management, and product knowledge. Through collaboration and guided execution, the MSC Seller contributes to cross-sell and upsell activities, assists with new account acquisition, and helps deepen product penetration—while delivering on‑site service and high‑quality customer support as needed.

Once a defined sales territory and portfolio are assigned, the individual will transition into a fully aligned MSC Seller role with full ownership of account management responsibilities, including revenue growth, customer retention, and sustainable portfolio performance.

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value‑driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow‑up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non‑contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward‑looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secure and submit customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross‑functional projects and initiatives to support broader organizational goals.
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• This role requires flexibility to relocate to an assigned sales territory, which may be located outside of the candidate's current state of residence, based on business needs and territory availability.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication,…