More jobs:
Customer Retention Specialist - State Farm Agent Team Member
Job in
Berlin, Coos County, New Hampshire, 03570, USA
Listed on 2026-07-03
Listing for:
Derrick-Elzey---State-Farm-Agent
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Account Manager
Job Description & How to Apply Below
Benefits
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide
, making customers feel understood while confidently recommending solutions. - You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Berlin, MD 21801
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on customer interaction, policy renewals, and relationship maintenance.
Responsibilities- Communicate and service existing customers regarding renewals, coverage options, and coverage changes.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
- Own licensed service execution.
- 48‑hour Service Level Agreement
- Underwriting follow‑up same day
- Need‑based product identification and household expansion.
- Protect retention.
- Must be willing and able to obtain Property & Casualty and Life & Health Insurance License in state of residence
- Strong interpersonal and problem‑solving abilities.
- Effective communication and listening skills.
- Detail‑oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
- Property & Casualty only = $37,000 base
- Property & Casualty and Life & Health = $40,000 base
- Position also includes benefits package, including health and dental insurance contribution, PTO, and performance bonus. Total compensation potential is $50,000+
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×