Senior Customer Success Manager

Industry leader? Well, how about an industry creator?!

Walk Me, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time. Walk Me guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform.

Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust Walk Me. Walk Me turns AI potential into AI performance.

So, if you're an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, Walk Me is the place for you!

We're looking for a Senior Customer Success Manager, Commercially adept but with a technical curiosity in the Product and what it can do for our Customers, to help take digital adoption and Walk Me to the next level.

As a Customer Success Manager, you'll be responsible for being a trusted advisor to a portfolio of around 10 Fortune 1000 Walk Me customers, helping them achieve maximum value from the Walk Me platform. You will understand your clients' digital adoption goals, and recommend technology solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success.