Account Manager

Join our Team About this opportunity

Join Ericsson’s Switzerland team as an Account Manager to drive business development through deep customer understanding. This role focuses exclusively on complex Core/IMS migrations and interworking, cross functional orchestration, risk management, executive engagement, and turning data into clear value stories. We manage end-to-end customer relationships with strategic alignment and results‑driven culture emphasizing customer intimacy and technical depth.

• Account plan, manage and expand customer relationships
• Conduct market analysis to identify opportunities and growth areas
• Manage business risk and implement mitigation strategies
• Execute insight selling to meet client needs effectively
• Negotiate profitable contracts with precision
• Lead commercial management across business activities
• Drive strategic conversations and identify expansion opportunities
• Serve as trusted advisor to key decision‑makers
• Orchestrate cross‑functional execution across internal teams
• Ensure compliance with Ericsson policies

• Strong customer engagement capabilities with IT/Telecom industry knowledge
• Ability to align technical solutions with business goals
• Expertise in market analysis and business risk management
• Proficiency in insight selling and contract negotiation
• Core fluency (dual mode 5GC/EPC, N26), IMS/VoLTE/VoNR & EPS FB
• Policy/charging (PCF/PCRF) and UDM/HSS basic knowledge
• Excellent communication and stakeholder management abilities
• Consultative selling and storytelling capabilities
• Situational agility and strategic sense‑making
• Proactive, collaborative mindset with customer‑first approach
• Passion for solving complex challenges and achieving ambitious targets
• Experience in cross‑functional collaboration and enterprise environments

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:
Switzerland (CH) || Bern

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