Senior Account Manager

About Bug Bounty Switzerland

Bug Bounty Switzerland is the leading Security Testing Hyperscaler. With our Cyber Resilience Platform, we help regulated enterprises in financial services, critical infrastructure, and government stay ahead of evolving threats.

We’re headquartered in Switzerland, trusted by some of the most security-conscious organisations in Europe, and scaling fast.

We are hiring a Senior Account Manager to own commercial customer development across a portfolio of our most strategically important enterprise accounts. You will carry full commercial responsibility, from board-level relationship management to renewal and expansion execution, converting long-term customer trust into predictable, sustainable revenue, measured by NRR and NDE.

This is a role for someone who has operated at the highest levels of enterprise account management, as comfortable presenting a multi-year expansion case to a CISO or board as leading a complex renewal negotiation. You bring the seniority, judgment, and executive presence to own these relationships independently, and the commercial instinct to consistently turn them into growth.

• Build and own trusted, long-term relationships with C-level and board-level stakeholders (CISOs, CROs, and members of supervisory boards) across your account portfolio

• Lead executive-level business reviews: translating security program outcomes into strategic narratives relevant to board agendas, risk frameworks, and investment decisions

• Position Bug Bounty Switzerland as a long-term strategic partner, not a vendor, elevating the relationship beyond operational contacts to decision-maker level

• Navigate complex organisational structures across regulated industries: financial services, healthcare, critical infrastructure, and government

• Own the full commercial lifecycle across your portfolio: from renewal planning to multi-year expansion structuring

• Drive structured renewals starting 120–180 days out, with early risk identification as a core discipline

• Develop account-level commercial strategies that go beyond renewals: identifying whitespace, shaping expansion narratives, and building the business case directly with executive buyers

• Lead pricing discussions and contract negotiations with procurement, legal, and C-level stakeholders

• Partner with the Senior Security Solution Architect to align technical value delivery with commercial milestones and executive buying decisions

• Build accurate, predictable renewal and expansion forecasts across your accounts

• Own and manage your account pipeline in CRM, maintaining clear visibility on stakeholder maps, contract timelines, and commercial opportunities

• Track leading indicators (usage, engagement, health scores) and convert them into timely commercial action

• Channel customer feedback, commercial signals, and market intelligence into Product and Leadership to influence roadmap and positioning priorities

• Apply and actively contribute to the renewal motions, expansion playbooks, and frameworks that make commercial customer development repeatable and scalable

• Share learnings from your portfolio to strengthen account management standards across the team

• Develop industry-specific account approaches for regulated sectors where relevant to your portfolio

• 8+ years of experience in Account Management, Customer Success, or Enterprise Sales in B2B SaaS, cybersecurity, or complex subscription-based services

• Proven track record owning and growing strategic enterprise accounts at C-level and board level, independently, not as part of a team with executive sponsors covering that layer

• Demonstrated success driving complex renewals and expansions with procurement, legal, security leadership, and board-level stakeholders as active counterparts

• Executive presence and communication: able to lead board-level business reviews, structure multi-year investment narratives, and represent Bug Bounty Switzerland as a credible strategic partner at the highest levels

• Strong…