Team Leader Operations – People, Process, Business Applications

Team Leader Operations – People, Process, Business Applications

We are looking for an experienced and people-oriented Team Leader Operations to drive operational excellence, team development, process compliance and internal business application governance within our Swiss Operations organization.

This role combines leadership, HR-related responsibilities, process ownership, compliance management and business application governance. The successful candidate will act as a bridge between Operations, HR, IT, Project Management and business stakeholders, ensuring that teams, processes and tools are aligned to support scalable delivery.

Role positioning:
This is not a purely administrative team lead role. It is a cross-functional operations leadership role with responsibility for people, processes, compliance and business applications.

• Lead, coach and develop a team of approximately 10 employees in Switzerland.
• Foster a positive, collaborative and accountable team culture.
• Conduct regular development, performance and feedback discussions.
• Support individual development plans, certification planning and career growth.
• Partner with HR on employee-related topics, onboarding, retention and engagement.

• Manage and support recruitment activities in Switzerland in close collaboration with HR and hiring stakeholders.
• Contribute to workforce planning, capability mapping and succession planning.
• Ensure a structured onboarding experience for new employees.
• Identify skill gaps and support training and development initiatives.

• Ensure compliance with operational processes and TQMI standards.
• Maintain, review and continuously improve operational procedures and documentation.
• Coordinate process audits, improvement actions and follow-up activities.
• Act as owner or co-owner of selected TQMI process areas, including Personnel Development.
• Drive process maturity, standardization and operational excellence across the team.

Salesforce engagement business application

• Act as business owner or key business stakeholder for Salesforce engagement-related initiatives.
• Prioritize, coordinate and follow up on business requirements, improvements and open EPICs.
• Collaborate with IT, operations stakeholders and project teams to ensure delivery of business value.
• Drive adoption, process alignment and continuous improvement of Salesforce-related operational workflows.

Learning Management System

• Own and further develop the LMS platform and related operational processes.
• Coordinate learning paths, training content, certification visibility and adoption.
• Collaborate with internal stakeholders and external partners to enhance the learning ecosystem.

• Identify opportunities to improve efficiency, scalability and service quality.
• Support operational governance, reporting and decision preparation.
• Facilitate collaboration between Operations, HR, IT, Sales, Delivery and Corporate Functions.
• Ensure transparent communication, clear priorities and disciplined follow-up across initiatives.

• 5+ years of experience in Operations, Service Delivery, HR Operations, Process Management or a similar leadership role.
• Proven experience leading and developing teams.
• Experience working with quality management systems, compliance frameworks or ISO-based environments.
• Experience managing or owning business applications such as Salesforce, LMS, HR platforms or workflow tools.
• Experience in project delivery, stakeholder coordination and backlog prioritization.

• Strong leadership and people management capabilities.
• Structured, pragmatic and solution-oriented working style.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong analytical thinking and continuous improvement mindset.
• High sense of ownership, accountability and confidentiality.
• Fluent English;
  German and/or French is a strong advantage for the Swiss market.

• Experience with Salesforce.
• Experience with Learning Management Systems and skills management solutions.
• Knowledge of TQMI, ISO 9001 or…