Care Coordinator

Berwick Physio-pt Health is looking for a Part-Time Care Coordinator to join our collaborative team in Berwick, NS!

• A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
• Willing to be the glue of a fast paced, dynamic health care team?
• A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence!

Our Care
Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organised operation of the clinic office.

• Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
• Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
• Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
• Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
• Collect payment at time of service and follow up on outstanding payments.
• Complete accurate clinic billing and follow up on accounts receivable as required.
• Produce accurate end of day reports.
• Other administrative tasks as assigned by the Clinic Director

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organisational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
• Self-starter with an ability to work independently and collaboratively in a team environment
• Responsible for Booking and Billing for WSIB, MVA and Private Patients
• Previous experience in a medical office is considered an asset

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility.

Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups:
Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process.

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