Community Support Team Supervisor

Overview

The Community Support Team (CST) Supervisor serves as the senior clinician and Team Lead of a high-intensity interdisciplinary behavioral health team. CST represents the most intensive level of community-based care offered by the organization, serving individuals with complex, high risk, and high-need behavioral health conditions. The CST Supervisor is responsible for the day-to-day clinical and administrative operations of the team, providing direct supervision, facilitating coordinated care, and ensuring the delivery of high-quality, person-centered services.

Promotes an integrated, whole-person approach to care that addresses clients’ behavioral health, physical health, and safety needs. Services are grounded in evidence-based practices and culturally responsive frameworks, with an emphasis on recovery, harm reduction, and trauma-informed care. Provides direct clinical services and plays a key role in staff development, program compliance, and organizational collaboration.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include, but are not limited to, hiring and training staff; planning, assigning, and directing work; evaluating performance; providing coaching and development (inclusive of providing clinical support, clinical and administrative supervision for direct service work) to enhance professional development and ensure quality services; addressing concerns and resolving problems;
  
  and completing administrative documentation as required by the position. Assumes responsibility for the work done by all inter-disciplinary team members.
• Cultivate a positive, collaborative team culture
• Lead daily team huddles and weekly team meetings to facilitate communication and ensure coordinated care.
• Ensure staff meet direct service hour expectations and maintain high standards of documentation and clinical quality.
• Monitor staff compliance with required training and administrative policies.

• Provide direct services each week, including mental health rehabilitative services, therapy (individual, group, and/or family), and crisis intervention as needed.
• Conduct person-centered assessments and develop individualized treatment plans in collaboration with clients, families, and team members.
• Diagnose and treat behavioral health conditions using evidence-based practices such as Wellness Recovery Action Plan (WRAP), Illness Management and Recovery (IMR), and Motivational Interviewing (MI).
• Identify and respond to changes in client needs, including decompensation or risk of hospitalization, and adjust levels of care accordingly.
• Coordinate care with family members, internal providers (medical, dental, SA/DV), and external partners such as schools, DCFS, hospitals, and community organizations.
• Deliver services in the home, community settings, in-office, and virtually, as appropriate.
• Respond to client and family needs outside of scheduled sessions, including during crises.

• Monitor team caseloads and ensure appropriate staff-to-client ratios.
• Assist with scheduling to ensure client needs are met daily.
• Ensure fidelity to evidence-based models and compliance with documentation standards, billing requirements, organizational policies, and regulatory and accreditation standards.
• Complete and review clinical documentation (i.e., IM+CANS, progress notes) to ensure accuracy, quality, and timeliness.

• Collaborate with the Director of Mental Health Services, VP of Behavioral Health, and other program leaders to meet performance goals and programmatic needs.
• Participate in cross-team initiatives and care coordination with other internal services.
• Attend required organizational meetings, in-services, training sessions, and consultation groups.
• Provides mission-focused care, supervision, and leadership towards improving the health of our communities and empowering individuals through compassionate, whole-person care. Embodies the values of PCH, including access, community, diversity, respect, and…