Team Leader, Management

Overview

Be among the first 25 applicants. Join H&R Block and contribute to a high-performing, connected culture where everyone belongs. Our Purpose is to provide help and inspire confidence in clients, associates, and communities. We are focused on innovation, client experience, and sustainable growth through Block Next, a multi-year transformation plan.

At H&R Block, we are curious, creative, and driven. If you embrace challenges as opportunities and want to make a meaningful difference where you live, work, and play, our door is always open.

• Joining us as a Team Leader, provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager, delivering an outstanding client experience and achieving all office-related growth objectives.
• Advance knowledge and skills to excel as a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure that all tax office associates complete work according to deadlines, with attention to quality standards, priorities, and overall goals.
• Build an engaging team environment by training and coaching associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules and ensure accurate timekeeping and overtime management.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center as needed.

• Multi-unit people management experience in retail, restaurant, banking, or related industry (preferred).
• 2+ years as a Tax Professional.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions.
• Experience supervising or managing people and customer service leadership roles.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office; ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

H&R Block invests in our people by supporting their total well-being. Benefits can help associates plan for health, wellbeing, and financial needs. Examples include the Employee Assistance Program with Health Advocate, wellbeing programs, and caregiver support. Benefits with eligibility may include Medical Coverage, 401(k), Employee Stock Purchase Plan, and other programs. See benefits at

We strive to build a connected culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong to a larger team. We are an equal opportunity employer and celebrate diversity in the workplace.

The pay range for this position is $15.00 - $65.00 per hour. Local minimum wage laws apply. Pay decisions depend on experience, education, skill, performance, and location. Eligible employees may participate in incentive plans and benefits described above.

Employment type:

Full-time.

Note:

This posting may include references to other roles or postings not directly related to the Team Leader position.

Source:
Referrals may increase interview chances. This posting is not an offer or guarantee of employment; enrollment in training or completion of required assessments does not constitute employment.

EEO statement: H&R Block is an equal opportunity employer. We welcome and celebrate diversity regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.