Customer Service Rep

Customer Service Rep

Our client, a leading organization in the logistics and customer service industry, is seeking a Customer Service Rep to join their team. As a Customer Service Rep, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, a proactive attitude, and a problem-solving mindset which will align successfully in the organization.

Job Title:

Customer Service Rep

Location:

Bessemer, AL

Pay Range: $18.75

Shift: Monday, Thursday, Friday, Saturday | 9:00am - 8:00pm

What's the Job?

• Assist customers and business partners via telephone and email to ensure smooth communication and service delivery
• Handle customer complaints in a calm, professional manner to resolve issues effectively
• Diagnose, assess, and resolve problems or issues related to deliveries and services
• Monitor progress of delivery routes to ensure timely and accurate deliveries
• Scan haul-away pods and verify stamps to maintain accurate records and documentation

What's Needed?

• Experience with Microsoft Office programs such as MS Project, Word, Excel, and Power Point
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills

What's in it for me?

• Opportunity to work in a dynamic and fast-paced environment
• Supportive team focused on innovation and customer satisfaction
• Potential for career growth and development within the organization
• Engaging work that makes a positive impact every day
• Inclusive workplace that values diverse perspectives and ideas

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent  specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our Power Suite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.