Customer Service Rep

Customer Service Representative

We are looking for a customer service representative! Are you skilled at managing high call volumes with a positive attitude? We are looking for someone who excels in fast-paced settings and is dedicated to delivering outstanding support. You'll handle numerous calls daily, resolving issues efficiently while providing empathetic service. If you're a strong communicator who thrives under pressure and loves helping people, apply today!

Schedule & Pay:

• $14/hr
• 9-6 Tues-Friday and 9-5 Sat

Job Duties:

• Handle both inbound and outbound phone conversations with customers to make sure everyone quickly gets the help they need
• Providing information about products and services
• Taking orders
• Responding to customer complaints
• Processing returns
• Performing countless other activities.
• Manage large amounts of incoming phone calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Here's What Makes You an Ideal Candidate:

• Excellent communication skills - both over the phone (telephone etiquette), and in-person. Strong email writing skills
• Enjoy being the "Ambassador of First Impressions"!
• "Unflappable" - able to remain calm and helpful, even if dealing with an upset customer or multiple incoming calls
• Professional in appearance and attitude - whether at a professional reception desk, or in a more casual setting
• Experience with MS Office suite (Word, Outlook, etc.); basic typing/data entry skills.
• Data entry skills a plus
• Dependable & punctual
• Background check required; drug free workplace

Location:

Bessemer

What Makes Express Employment Professionals Different?

Express Employment Professionals - Birmingham West, is a local employment agency that has been helping people find great jobs in South Birmingham & Shelby County since 2006. We focus on helping people find long term positions at some of the best companies in the area. Every week we are actively working with 50+ companies in the Downtown, Over-the-Mtn, and Shelby County areas.

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday Pay
• Referral Bonuses
• Employee Assistance Program (counseling & expert advice in many stressful areas)
• Free Online Training