Customer Account Specialist
Listed on 2026-08-05
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Sales
Sales Representative, Sales Development Rep/SDR, Customer Success Management
Customer Account Specialist
Royal (a Mac Lean Power Systems Company) in Bessemer, AL has an exciting opportunity for a Customer Account Specialist.
This role is Onsite in Bessemer, AL.
What You'll Do
- Answers inquiries from clients concerning products while promoting the company products
- Provides information, quotes, credit terms, and other bid specifications to clients
- Periodically prepares and reports sending results and leads to manager
- Caters to any customer complaints or concerns and establishes a resolution
- Learns the various buying habits and expectations of the customers to provide exceptional customer service
- Conducts regular follow ups on the quote status
- Works with the V.P. of Sales on the administrative aspects of sales
- Performs other duties as assigned
What You'll Need to Excel in This Role
- Minimum 3-5 years related experience including experience with technical products
- Experience in utility industry preferred
- Expert utilization of Syteline or comparable ERP system required
- Excellent verbal and written communication skills
- Excellent sales and negotiation skills
- Ability to build strong interpersonal relationships based on integrity and service
- Organized with strong attention to detail
- Strong analytical skills
- Proven ability to build and maintain relationships with customers, reps, and other inside sales
- Proficient with Microsoft Office Suite or related software including proficiency in Excel
Total Rewards Offering:
Royal (a Mac Lean Power Systems Company) offers a competitive compensation package; including a bonus potential based on company performance and a dynamic work environment that encourages creativity, innovation, and professional growth. A comprehensive benefits package including Medical, Dental, and Vision, 401k with employer match, employer-paid disability and more...
For Us, For Family. Surround yourself with fun, energetic, and hard-working professionals who are dedicated to achieving Mission Zero; zero safety or environmental incidents.
EOE-Minority/Female/Disability/Veteran
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