1st MidAmerica Credit Union Trainer

Role

The trainer is responsible for designing, delivering, and coordinating training programs to enhance the knowledge, skills, and performance of team members within the credit union. This role plays a crucial part in developing a well‑trained workforce that delivers exceptional service to members and meets organizational objectives. The trainer provides support and serves as a resource for continuous improvement by assessing employee training needs and ensuring ongoing compliance with applicable regulatory requirements, such as BSA, OFAC, and internal policies and procedures.

• Assess training needs and develop training programs aligned with organization goals.
• Design and create training materials, presentations, and resources for various topics and audiences.
• Incorporate adult learning principles and instructional design methodologies into training materials.

Creates, organizes, plans and presents various forms and formats of training and development programs, including systems, personal and professional development, and other soft skills.

• Conduct engaging and interactive training sessions for team members, utilizing a variety of delivery methods (classroom, online, workshops).
• Facilitate training sessions on topics such as member service, products and services, compliance, lending, collections, systems/software, credit union policies and professional development.
• Adapt training delivery methods to accommodate different learning styles and ensure maximum effectiveness.
• Interface with staff in a high‑energy, enthusiastic, positive, and professional manner.
• Travel to branches to provide ongoing training and work with management to establish times that work for team members.

• Work in close cooperation with all departments to develop an understanding of interdepartmental relationships and design a system of feedback to assess and analyze training needs.
• Collaborate with department managers and subject‑matter experts to identify training needs and ensure content accuracy.
• Schedule and coordinate training sessions, including logistics, participant registration, and materials preparation.
• Monitor and track training attendance, completion and feedback to assess training effectiveness and make improvements as necessary.
• Administrator of credit union's learning management system.
• Develop an annual training calendar and post for all team members.
• Facilitate Department Showcase, coordinate speakers, schedule, invite attendees, and coordinate program materials.

• Evaluate training outcomes and assess the impact on team member performance and member satisfaction.
• Gather feedback from participants and stakeholders to continuously improve training programs and materials.
• Stay updated on industry trends, regulations and best practices related to training and professional development in the credit union sector.

• Maintain accurate records of training activities, attendance, and evaluations.
• Prepare reports and summaries on training effectiveness, participant feedback and training needs assessments.
• Work with the Human Resources department to develop and coordinate annual "All Staff" training day and deliver training sessions on site.
• Coordinate management in all departments to identify areas for improvement and provide coaching on a subject‑specific basis.
• Prepare and implement the training budget; maintain records and report of expenses.
• Administrator of credit union's learning management system (duplicate).
• Perform other related duties as required.

• Experience:
  
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