Operations Coordinator, PGS

Full Time Staff / Hourly, Non-exemptWORK SCHEDULE Monday through Friday 8:00 am to 5:00 pmJOB SUMMARYAs the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing.

The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.

RESPONSIBILITIES

Essential Functions:

Operate the front desk of PGS to receive visitors

Manage the phone for PGS’s switchboard

Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNUFunction as the lead Slingshot liaison, assisting students with textbook troubleshooting

Generate Student  for incoming students

Assist with in-person events held for PGSServe as the first point of contact for Army+Sophia service

Assist the VPAA and AVP of PGS in managing invoicing and payment requests

Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing

Work under pressure and meet deadlines with a high degree of professionalism

Maintain positive interpersonal relationships

Work independently

Operate office equipment

Provide excellent customer service

Complete additional duties as assigned

Required Qualifications:

Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community.

As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.

High school graduate

Minimum of two years of related work experience and/or relevant training

Possess strong verbal and written communication skills

Ability to prioritize multiple demands in a fast-paced work environment

Typing, spelling, and data entry competency

Experience with various computer software applications

Fluency in written and verbal communication in Spanish

Preferred Qualifications:

Some college coursework

Experience in higher education

Supervision Received:

Receives supervision and work assignments from the designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised:

None.

Apply Online for this position at Southern Nazarene Careers Benefits Generous  benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.
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