Guest Relations Representative

Guest Relations Representative
- Occasional

Bethany Children's Health Center - Bethany, OK 73008

Job Shift Administrative

Job Purpose

The Guest Relations Representative creates a positive and safe experience for all of our guests that aligns with our mission, culture, and core values leaving a lasting impression on our guests. This position serves as the "face" of the hospital to guests and the "voice" of the hospital for all inbound callers. The Guest Relations Representative will direct the person to the appropriate contact or location within the hospital.

Shift: Every Saturday 4:30pm-9:00pm Every other Sunday 4:30pm-9:00pm

Essential Duties and Responsibilities:

• Answer main telephone for hospital promptly and courteously and direct caller.
  
  - 10%
• Greet, check-in and direct guests, patients and families following all safety protocol and guest experience expectations.
  
  - 60%
• Performs basic clerical duties in support of hospital operations - 15%
• Maintains a welcoming and orderly receptionist area and lobby - 10%
• Other duties as assigned - 5%

Note:

This job description is not designed to cover or contain a comprehensive list of all activities, duties or responsibilities that may be required by an employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Qualifications Provide desired qualifications for the position based on business necessity.

Education:

- High School Diploma required. Two years of college or vocational education preferred.

Experience:

- 1+ years in customer service, hospitality role1+ year in administrative, clerical or similar role

License/Certification/Credential:

- N/A

Our work begins where we are all equal - at the heart.

Bethany Children's Health Center is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient's physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.

In 2021, the hospital received accreditation from The Healthcare Facilities Accreditation Program (HFAP), the nation's original independent accreditation program recognized by the Centers for Medicare and Medicaid Services (CMS). This distinction confirms that Bethany Children's Health Center is providing high quality patient care as determined by an external process of evaluation.

In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.

** Due to the nature of our pediatric services, this organization's positions are classified as safety-sensitive roles. Bethany Children's Health Center may refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.