Manager - Quality Control

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Manager Quality Control is responsible for overseeing and managing the Quality Control (QC) operations within the Appraisal Management division. This position ensures all appraisal-related activities, meet internal quality standards, regulatory compliance requirements, and industry best practices. The QC Manager plays a key leadership role in developing quality strategies, managing staff, and continuously improving appraisal review processes to maintain integrity and customer confidence.

• Develop, implement, and maintain robust quality control processes in alignment with company objectives and applicable regulatory requirements (e.g., USPAP, Dodd-Frank, FHA, etc.).
• Establish and maintain clear policies and procedures for quality control across all appraisal review functions.
• Monitor daily operations of the QC department to ensure timely, accurate, and consistent quality reviews are performed.
• Analyze quality control data and reporting to identify trends, deficiencies, and areas for improvement.
• Escalate significant QC issues and potential compliance risks to senior leadership in a timely and effective manner.
• Report on quality, turn time, and client driven metrics.
• Maintain documentation of QC procedures, audit results, corrective actions, and training programs.
• Ensure the department remains up to date with evolving regulatory changes and industry standards.
• Support internal and external audits by preparing necessary documentation and facilitating auditor requests.
• Update Engagement Letters to meet client and regulatory standards.

• Lead, manage, and mentor the QC team, including hiring, onboarding, training, performance management, and professional development.
• Cross train staff to understand all aspects of the valuation process including order placement, recruiting, vendor management, and procedures.
• Support alternate valuation team with daily goals and overflow.
• Provide feedback and evaluation on current and future capacity needs.
• Collaborate with cross-functional teams (Compliance, Operations, Vendor Management, etc.) to resolve quality concerns and ensure consistent service delivery.
• Maintain and meet with all software providers utilized to enhance quality control procedures and maximize efficiency.
• Attend client calls with staff to review scorecards and maintain a working knowledge of all aspects of the clients’ policies and procedures.

• Recommend and implement continuous process improvements to enhance accuracy, reduce defects, and optimize departmental efficiency.
• Ability to effectively and accurately convey information to others.

Performs related duties as assigned by management.

• High School Diploma or equivalent required.
• Bachelor’s degree or equivalent experience required.
• 5+ years of related experience in real estate appraisal quality control, appraisal review, or appraisal operations require.
• 2+ years management experience preferred.
• Prior experience with USPAP standards and agency/investor guidelines,…