Temp Client Services Specialist

position title: temp client services specialist

department: human services

wage: $15-$20 per hour, doe

flsa status: no exempt, no benefits

esc code:

funding source: grant funded

opening: may 20, 2024

closing: september 1, 2025

position summary:

under the direction of the human services director, the temp client services specialist will fill in and support 477 program services.
the temp specialist will receive cross-training to provide on-call client support services in the absence of other staff with a variety of reports, grant writing, and special projects.

essential functions:

• working knowledge of all programs operated by the human services department.
• review and understand the application requirements and procedures for all participating programs.
• assist prospective clients by explaining steps, appropriate forms, procedures, and program requirements for services and other program activities.
• maintain a positive communication with all
• maintain confidentiality.
• review program applications for completion and the presence of required attachments.
• update files, and maintain a variety of records such as addresses, telephone numbers, ledgers and client files.
• provide a full range of basic clerical duties.
• type or produce reports or correspondence utilizing microsoft office programs and other business software.
• gather and compile statistical information and prepare regular and recurring reports.
• develop databases, spreadsheets, or other software and program data requirements to generate the necessary reports to accommodate informational needs.
• assist with special projects as assigned.
• other related duties as assigned

knowledge, skills and abilities:

• working knowledge of the parameters and application requirements
• considerable knowledge of correct business practices, correspondence, and typing formats, including english grammar, composition, and spelling and punctuation.
• ability to speak, write, listen and communicate effectively, meet and deal effectively with staff, establish and maintain cooperative working relationships.
• knowledge of computer software applications including ms word, excel, power point or other database programs.
• ability to work independently and prioritize workload
• ability to organize, plan and maintain confidential records.
• ability to search, select, compile and summarize data and information.
• conflict resolution skills.
• familiarity with tlingit and other alaska native cultures.
• teamwork

work environment/physical demands:

• the environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, requiring use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals. The work area is adequately lighted, heated, and ventilated.

• the work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. The employee must be able to read, write, speak and hear.

• reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

supervisory and management responsibility:

this position has no supervisory responsibility or authority.

minimum qualifications:

• high school diploma or ged
• at least two (2) years of clerical experience
• proper typing technique
• valid driver’s license

disclosures:

• we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

• the yakutat tlingit tribe is a drug free workplace.this position may be subject to random drug testing and criminal history check.

• preference will be given to qualified yakutat tlingit tribal member and/or alaska native candidates.

• native american preference will be applied to hiring of this position as defined in title 25, us code, chapter 14, subchapter v, subsection 273 and 274. We are an equal opportunity employer with preference given to qualified native american/alaska native applicants in accordance with federal law and tribal policy.