Motor Vehicle Customer Service Representative

This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

RECRUITMENT EXTENSION NOTICE

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

Work as part of the fast-paced DMV Public Service team examining documentation presented in order to issue multiple types of identification documents as well as titles and registrations. This position requires thorough attention to detail and problem solving, reviewing and explaining driving privileges and regulations. You will be responsible for conducting non-commercial, commercial, and motorcycle road tests. The Motor Vehicle Customer Service Representative 2 (MVCSR) will interact directly with the public often times explaining policies, statutes, and regulations.

In addition to in-person work, this position does some online processing of other types of work and may field questions from the public over the phone.

The Division of Motor Vehicles (DMV) is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are:

• ABILITY:
  We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling assets, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier.
• CUSTOMER FOCUSED:
  We navigate the path to yes by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the needs of our diverse communities.
• PASSIONATE PEOPLE:
  We have a positive attitude, the ability to learn and grow, are self‑motivated, service‑oriented, inquisitive, observant, and demonstrate accountability and teamwork.
• EXPERTISE: SME is Me! We are a solutions‑oriented organization of Subject Matter Experts that provide accurate and efficient service to our communities.
• CHAMPIONS OF CHANGE:
  We embrace revolutionary innovations to boldly advance DMV solutions into the future.

There are opportunities for career advancement within DMV such as a Motor Vehicle Customer Service Representative 3 who works as a lead alongside the management team. Office Manager 1 who works alongside Office Manager 2.

This position has great benefits, including a retirement plan, an extensive health insurance package, and ample paid time off! We offer a casual office atmosphere, ample vacation time, excellent health benefits, and an exceptional employee assistance program that offers a variety of programs and tools to help promote an employee’s wellness and health. In addition to these benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

The position is located in the Bethel City Hall building on Chief Eddie Hoffman Highway, conveniently located next to the City Clerk’s office. This position will operate from a dedicated workstation in the public service lobby, serving as the primary point of contact for customers in this one‑person office. This role offers a consistent schedule of 8:30 a.m. to 5:00 p.m., Monday through Friday, along with opportunities for overtime.

While the office is independently operated, the position is well‑supported through regular virtual collaboration with a network of rural team members, fostering connection, shared knowledge, and teamwork across communities.

The workspace itself is comfortable and inviting, with flexibility to personalize the area within reason—allowing you to create an environment that reflects your style while maintaining a professional setting for customers.

Working at the Bethel DMV is a unique opportunity to serve as a vital hub for surrounding villages. This office plays a critical role in delivering essential services to remote communities, many of which rely on Bethel as their primary access point. The…