Senior Service Desk Technician

Bethel, Alaska – We are working together to achieve excellent health. Come join us!

We are the Yukon-Kuskokwim Health Corporation, a Tribal health care organization serving nearly 30,000 people across rural southwestern Alaska. Bethel is the regional hub, home to the region's only hospital and roughly 7,000 residents. We provide a broad range of employment opportunities and impactful work in healthcare.

The Service Desk Technician ensures proper computer operation so that end users can accomplish business tasks. Duties include triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The technician maintains and logs all support calls in the support center database application for call tracking and SLA requirements.

• High School Diploma or equivalent.
• 1 year of general desktop experience with hardware and business applications (word processing, databases, spreadsheets, operating systems).
• Valid driver’s license or equivalent; A+ certification preferred.
• Personal computer, cell phone, and high‑speed internet.
• Basic understanding of computer technology and terminology (operating systems, hardware, office automation applications, peripheral installations).
• No supervisory responsibilities.
• No on‑call responsibilities.

• Generous PTO – beginning at 4.5 weeks.
• Ten paid holidays.
• Comprehensive healthcare coverage.
• Life and disability insurance.
• Flexible spending account.
• Retirement plans.
• Employee wellness center.

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Location:

Bethel | Department:
Technology | Employment Duration: 80 weeks | Full time, 40 hours per week | Minimum hourly pay: $21.78 | FLSA status:
Non‑exempt

Yukon Kuskokwim Health Corporation is an affirmative action/equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.

Under P.L. 93‑638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at YKHCRecruitment or phone (907) 543‑6060 and ask to speak with a recruiter.

To view more positions available, please visit the YKHC Career Center