Retail Sales Associate

Overview

We are currently seeking an outgoing and friendly experienced part-time retail sales candidate to join our talented team. This position may offer full time at a later date.

• Ensure high levels of customer satisfaction through excellent service
• Assess customers’ needs and provide assistance with products & services
• “Go the extra mile” to drive sales
• Maintain presentable condition and sanitation of the store
• Greet each customer and their pet, and build productive relationships with customers
• Remain knowledgeable on products offered and discuss available options
• Cross-sell products and services by recommending merchandise and services based on individual pet requirements
• Demonstrate how merchandise works and explain advantages to the customer
• Educating Pet Parents regarding animal
• Team up with groomers and co-workers to ensure we excel in customer service
• Process credit card, check, and cash payments
• Answer telephones & Schedule Grooming appointments
• Address customer concerns or complaints
• Interact professionally and effectively with all customers and employees
• Assist with promotions and mailings
• Assist with event planning and coordination
• Ensure customer, employee, and pet safety are always a priority and always maintained
• Perform walk-in nail trims, bathe and assist in grooming as needed
• Perform other daily tasks as required by supervisor or management

• Must be over 18 years old with a High School Diploma or equivalent
• Exceptional Customer Service Skills
• Basic PC navigation skills
• Proficiency in English
• Friendly and outgoing interpersonal skills
• Reliable & punctual
• Must have the ability to multi-task
• This position requires weekends
• Must have open availability for mid-day shifts ranging from 9am-7pm during weekdays and weekends and Sundays
• Previous sales experience, pet nutrition, or animal care is a plus

• Lift and move animals and/or merchandise up to 50 pounds
• Standing for long periods of times
• Bending, stooping kneeling - Must have the stamina and ability to assist with stocking shelves, moving products, and bathing large dogs
• Animal Handling – Must be able to physically handle large animals when necessary

• Health Insurance (full-time only)
• Dental Insurance
• Vision Insurance
• Employee Discount (all employees)
• Tips