Field Service Technician II Bethel, AK

Job Description

GCI’s Field Service Technician II represents the company’s service philosophy by assisting customers who have purchased and are using company products and services and/or are considering upgrading or expanding their products and services. The role provides telecommunications installation and servicing of Video, high speed Data, and Voice product lines within customer residences and business properties in an efficient and professional manner.

• Install, service, and troubleshoot telecommunications equipment including analog or digital systems for video, voice, and data services from the tap or demark location to the customer’s home or office.
• Perform routine service, maintenance, and operations on radio frequency, analog, microwave, fiber optic, and AC/DC components.
• Refer problems between the demark and headend or distribution center to network technicians.
• Perform disconnects, reconnects, and relocate services as instructed; repair or replace worn components and faulty connections.
• Utilize test equipment to measure and adjust signal strength to ensure optimum reception.
• Perform preventative or corrective maintenance such as underground cable locates, outage response, rewiring, upgrading cabling and equipment, impairment mitigation, system drive off, and repairs.
• Communicate with customers on-site and present additional service offerings.
• Support senior staff technicians and mentor junior technicians with install, test, and repair of custom service orders.
• Responsible for basic vehicle maintenance, truck stock, and following the company’s safe driving and other applicable policies.

• ACCOUNTABILITY – Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
• Financial accountability for vehicles, inventory (test equipment), paperwork, and safety procedures to minimize claims.
• BASIC PRINCIPLES – Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct.
• COLLABORATION – Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
• COMMUNICATION – Conveys thoughts and expresses ideas appropriately and professionally; articulates technical information clearly in written and electronic reports and verbally to customers, contractors, and the public.
• COMPLIANCE – Follows internal controls; protects company and customer confidential information; abides by GCI’s Code of Business Conduct & Ethics; applies applicable codes, regulations, and policies.
• CUSTOMER FOCUS – Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
• RELIABILITY – Consistently follows through on assigned tasks as expected; demonstrates timely attendance and meeting obligations.
• RESULTS – Uses job knowledge, initiative, sound decision‑making, innovation, adaptability, and problem‑solving; organizes assignments, equipment, and routing to maximize productivity; maintains knowledge of telephone/RF standards, safety codes, and terminology.
• Proficient computer skills and MS Office knowledge (Outlook, Teams, Word, Excel).
• SAFETY & SECURITY – Supports a safe work environment by following all workplace safety rules and guidelines.

Intermediate level position within the telecommunications field service role. Demonstrates proficiency and working knowledge of multiple installation and service functions. Handles semi‑routine installations and repair with the ability to recognize deviations from accepted practices and confirm appropriate next steps with senior technicians. Work is regularly supervised for accuracy and correct procedures, completes tasks on time within scope.

• Comprehensive understanding of telecommunications installation, maintenance, and test procedures.
• Determination of system problems and outages; performs preventative maintenance/repair and testing of residential/business wiring, programming, and hookup of electronics equipment, security, high‑speed data, and telephony.
• Proficiency in wiring, troubleshooting, programming, and…