Customer Experience Representative

Customer Experience Representative

We are looking for a Customer Experience Representative to join a collaborative team in Connecticut. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, assisting sales efforts, and managing a variety of service-related tasks in a fast-moving environment. In this role, you will help strengthen customer relationships while contributing to order coordination, product support, and day-to-day operational coverage.

Responsibilities:

• Engage customers and retail partners through proactive outbound outreach to support sales activity and build ongoing business relationships.
• Prepare pricing information and product quotes while responding to inquiries with accurate and timely follow-up.
• Receive customer orders, enter order details into the system, and coordinate processing to support on-time shipment.
• Monitor open orders and communicate updates to customers regarding progress, timing, and any follow-up needs.
• Provide product guidance and technical assistance to help customers make informed purchasing decisions.
• Manage return requests and help resolve service issues in a thorough and customer-focused manner.
• Step in to support order entry coverage when needed to maintain workflow continuity across the team.
• Assist with customer engagement initiatives, including promotional events, trade shows, and new product launch activities.