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IT Support Technician
Job in
Bethel, Fairfield County, Connecticut, 06801, USA
Listed on 2026-06-03
Listing for:
Verigent
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Pay Range
$38-42/hr (negotiable based on experience)
SummaryThe IT Support Technician is responsible for providing hands-on technical support across desktop systems, networks, hardware, software, and Microsoft environments while delivering exceptional customer service to end users.
Responsibilities- Assist users via phone, email, in person, and remote support tools.
- Install, configure operating systems, applications, hardware, software and system settings following department standards.
- Diagnose root causes of technical issues and implementing long-term solutions to prevent reassurance.
- Participate in IT projects, training programs, and continuous improvement initiatives Provides excellent customer service to all levels of employees including customers, peers and on the phone and via email
- Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
- Responsible for Deskside Support, Software Distribution, Asset and Desktop management.
- Documenting processes both internal IT and external end user processes, lead end user requirements gathering.
- Interact with vendors and other 3rd party contractors to manage projects and secure products and services.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- And other duties as assigned.
- Experience with VMWare desired
- Basic WAN, LAN, and WLAN troubleshooting skill strongly desired.
- Proactive approach to dealing with customers and technical issues
- Bachelor’s degree in Computer Science, Information Technology, or related preferred
- Must demonstrate excellent knowledge Microsoft technologies, Azure, Windows desktop and server operating systems, Office 365, and GPOs
- Strong analytic and problem-solving skills.
- Ability to work equally well in a team environment as well as independently.
- Strong written and verbal communications skills.
- Positive customer service oriented attitude
- Excellent interpersonal and customer service skills
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