Temporary Store Manager - Danbury

Overview

Position: Temporary Store Manager

Contract Dates: February 2026 - March 7, 2027

Interview Plan:
Ever wondered what it’s like behind the bubbles? Lush careers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products
• An unconventional retail structure to support entrepreneurial spirit
• The opportunity for growth as Lush promotes from within

As a Lush Store Manager, you are a true leader who embodies our core values in everything you do. Whether interacting with customers, motivating your team, or making important business decisions, you keep in mind:
Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

As the Store Manager, you’re responsible for:

• Recruiting your team
• Training and developing your management team
• Training and developing your team on brand, product, and service

You oversee all aspects of the retail business, from managing budgets to exceeding sales targets. You’ll foster a strong customer experience, staff experience, and operational excellence, while continually assessing your own performance and seeking opportunities to grow.

Sales & Customer Experience

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
• Building the Brand: educate customers and staff on our brand values and our positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement
• Product Passion: increase product knowledge and provide informed recommendations
• Driving Sales: develop and execute business plans aligned with the American business strategy to achieve short- and long-term goals and KPIs

Team Leadership

• Leadership Practices and Staff Development: coach and develop your team, create development plans, encourage learning, and provide constructive feedback
• Diversity, Equity, Inclusion, and Belonging: maintain a diverse team and an inclusive environment with DEIB training and initiatives
• Engagement and Performance: balance analysis and perspective when addressing performance concerns and create action plans to improve staff engagement
• Recruitment and Selection: form diverse teams and promote equal opportunity in interview and promotion processes

Operational Excellence

• Policies and Procedures: ensure shop compliance and training on standards for time and attendance, breaks, product integrity, respectful workplace, anti-harassment, health and safety, and budget adherence
• Stock and Inventory: train staff on standards, manage ordering, use inventory reports, and implement action plans within budget
• Visuals and Merchandising: create merchandising plans, train staff, and maintain a clean, consistent customer experience that drives sales
• Scheduling, Time, and Attendance: schedule appropriate staff for peak times and manage breaks and meals

Required:

• 3-5 years managing in a retail environment
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management
• Excellent listening and communication skills
• Excellent analytical, critical thinking, and troubleshooting skills
• Excellent organization and time management skills
• Strong customer service, supervisory, and sales skills
• Knowledge and interest in skincare, natural beauty, and ethical business
• Ability to work flexible hours including holidays, evenings, and weekends

Preferred:

• Experience with consultation-based customer service models
• Ability to develop and train staff through positive coaching
• Proven track record of developing retail staff careers
• Proficient in Excel, Microsoft Office, and adaptable to other systems
• Experience in cross-cultural collaboration and DEIB training
• Fluency in Spanish, French, or other languages

Lush is an equal opportunity employer. We recruit from a variety of sources and are committed to an inclusive and diverse workforce.

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Lush Cosmetics North America acknowledges that our business operates on Indigenous territories across Turtle Island and is committed to reconciliation and decolonization.