Assistant Business Office Manager; ABOM

Department: Business Office
Classification: Non-Exempt
Reports To: Business Office Manager / Executive Director

In alignment with our organization’s mission to improve the lives of the residents we serve, the Assistant Business Office Manager (ABOM) supports the daily financial and administrative operations of the facility. This role assists with billing, resident trust accounts, collections, and general accounting functions while ensuring accuracy, compliance, and exceptional service to residents and families.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist with balancing resident trust accounts and preparing account statements

• Support the preparation and disbursement of resident personal needs allowances

• Assist in generating and distributing monthly billing statements

• Provide support with accounts receivable, collections, and follow-ups

• Help residents and families with Medicaid/Medical Assistance applications and eligibility verification

• Assist with representative payee documentation and processing

• Support account closures for discharged or deceased residents, including trust accounts and final billing coordination

• Maintain organized and up-to-date financial and administrative filing systems

• Assist in reviewing accounts receivable and payable reports with leadership

• Maintain resident confidentiality, dignity, and professionalism at all times

• Communicate effectively with residents, families, staff, and leadership

• Respond courteously to resident needs when in care areas and report concerns appropriately

• Attend departmental meetings and required in-services

• Utilize company-designated systems (billing, accounting, and HR platforms) efficiently

• May assist with oversight of front desk operations and support staff as directed

This position operates in a healthcare setting and requires regular movement throughout the facility. The role involves use of standard office equipment such as computers, phones, copiers, and filing systems. Exposure to residents with infectious illnesses is possible.

• Primarily sedentary with occasional standing, walking, bending, and filing

• Ability to lift files and operate office equipment

• Frequent communication (talking/hearing) required

As part of a 24/7 healthcare facility, this role may require evenings, weekends, holidays, and availability during inclement weather.

Required:

• High school diploma or equivalent

• Minimum of one (1) year of administrative or accounting experience

Preferred:

• Associate’s or Bachelor’s degree in Accounting, Finance, or related field

• Two (2) or more years of experience in healthcare billing, collections, or long-term care business office operations

• Experience with Medicaid/Medicare billing and resident trust funds

• Strong organizational, communication, and customer service skills