Assistant General Manager, Condominium

Assistant General Manager

Associa is hiring an Assistant General Manager for its condominium community in Bethesda, MD.

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Manage all correspondence to include mass emails, mail, and flyers. Update the homeowners on community news and events, maintenance projects onsite, reminder of HOA rules and regulations, issue HOA violation notices and delinquency notices, etc.
• Schedule and coordinate homeowner move-ins, homeowner move outs, and board meetings.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Process invoices, research homeowner accounts, manage delinquencies.
• Assist with other projects as assigned.

Pay rate: $28-$34 an hour.

• 2+ years of experience as a front desk admin, office assistant, clerical support, leasing assistant. Community association or multifamily industry experience is preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Experience with Microsoft Suite (Word, Excel, Outlook).