Travel Plaza Coordinator

OPEN RECRUITMENT

This is a position-specific recruitment. The resulting list of eligible candidates will be used to fill this Maryland Transportation Authority (MDTA) position/function only. All interested persons will need to re-apply for any future recruitment conducted for this classification.

The Travel Plaza Coordinator is responsible for tracking customer inquiries and responses, action items, events, insurance renewals, financial data, and other contractual requirements, and assists in ensuring the Concessionaire’s compliance with all contractual requirements. Duties and responsibilities for this position include, but are not limited to the following:

• Tracks insurance certificate renewal dates for Travel Plazas, Sunoco, and fueling franchise owners by confirming receipt of current certificates and correct coverage amounts year to year, and document any variances;
• Tracks environmental inspection dates to confirm receipt of biannual and annual reports of fuel tank and groundwater testing;
• Enter and submit customer complaints, ascertain repetitive complaints, and alert the administrator where escalations are immediately needed;
• Assist with bi-weekly Travel Plaza inspections and track inspections findings;
• Monitors all items in need of replacement/repair to ensure they are addressed in a timely manner;
• Attends weekly, monthly, and quarterly operational and executive meetings;
• Codes invoices and tracks for approval/payment status;
• Inputs monthly revenue financial data into Excel schedules; and
• Tracks customer service emails to ensure Areas USA complaints are handled timely by MDTA/Division of Communications, and Maryland Department of Transportation Governor’s Office email boxes.

This position will report directly to the Travel Plaza Administrator or other designated official
. The current vacancy is located in Baltimore, MD. Hybrid telework schedules may be available for this position. This position may require extensive walking during inspections.

MDTA employees are offered a generous benefits package including: a minimum of 11 paid holidays, a minimum of 27
* days of leave annually (personal, vacation, and sick), access to the State Pension System, deferred compensation plans, excellent health, dental, and vision plans, and more!
* May be prorated based upon start date.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Five years of experience in administrative staff or professional work.
** Two years of this experience must include developing automated spreadsheets, ledgers, and reports using accounting/financial management systems, and Microsoft Excel (including advanced functions such as pivot tables, and macros).

** This statement contains a SELECTIVE QUALIFICATION, which is more focused in scope than the Minimum Qualifications for this classification. Selective Qualifications are utilized when the position requires specific or additional bona fide occupational qualifications (knowledge, skills, and abilities). No substitutions are allowed for a Selective Qualification.

Your placement on an eligible list may be based solely on the contents of your application; therefore, it is essential that you provide complete and accurate information. Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for.

more than one (1) position at the same employer please list each position that you held and the length of time that you held each position.

1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

3. Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.

4.…