AI Customer Success Specialist

Must have

• Minimum of 5 years of relevant experience in Customer Success or Customer Experience
• Previous involvement in go-to-customer or GTM roles within enterprise technology or SaaS
• Expert-level technical knowledge of AI agents and their use in customer support settings
• Proven ability to identify and articulate revenue-generating opportunities
• Strong analytical skills with proficiency in interpreting performance metrics and dashboards
• Ability to build trusted relationships across various organizational levels
• Exceptional advocacy for AI adoption and customer success

• Own the complete journey to customer success with Zendesks AI solutions, managing initial adoption through to renewal
• Serve as a technical authority, providing guidance on best practices for AI solution optimization
• Enhance customer experience by driving AI adoption throughout the customer journey
• Utilize analytics to understand AI performance, identify risks, and recognize growth opportunities
• Leverage commercial acumen to spot and act on opportunities for expansion and renewal
• Establish and maintain strong, consultative relationships with customer executives
• Champion the value of Zendesks AI solutions, continuously promoting customer success stories

At Zendesk, we are at the forefront of revolutionizing customer experience. Our AI Specialist in Customer Success plays a pivotal role in helping our clients fully realize the benefits of our advanced AI solutions. We pride ourselves on building strong partnerships and driving innovation, ensuring our customers achieve measurable outcomes. Located in a dynamic workspace, we offer a collaborative environment focused on excellence and customer satisfaction.