HVAC Dispatcher - Customer Service

Overview

Elmar Services is an HVAC company looking for a full time, competent, Dispatcher/Front Desk to help with the running of the daily HVAC service operations. The ideal candidate must have great communication skills, speak English fluently, be hard-working, professional, easy to talk to, have a good attitude, well organized, and willing to learn.

• Answering phone calls, On-Call duties after hours and on week-ends.
• Coordinate and organize appointments.
• Greeting customers over the phone.
• Fax, scan, and copy documents.
• Maintain office filing and storage systems.
• Paper and computer work.
• Calling customers.
• Managing many calls at once.
• Being able to talk with any customer.
• Understanding dispatching funnels.
• Managing company vehicle fleet, etc.

• High school diploma or equivalent.
• Competent computer skills including MS office or equivalent.
• Experience using apple/mac operation systems.
• Internet skills including use of e-mails, group messaging and data collection.
• Numeracy and literacy skills.
• Previous office and sales experience (at least 1 year).

• Organization and planning skills.
• Customer communication.
• Work management and prioritization skills.
• Verbal and written communication skills.
• Problem-solving ability..
• Attention to detail.
• Accuracy.
• Flexibility.
• Reliability.
• Teamwork.

• $16 - $20 hourly + bonuses.
• Health, dental, vision insurance.
• Paid Vacation after one year.