Residential Services Representative - Camille

Overview

Simpson Housing is a large, fully-integrated real estate company with an enthusiastic entrepreneurial spirit. For 75 years, we have acquired, developed, built, and managed luxury apartment communities in highly desirable locations throughout the United States. We are driven by our Mission and Core Values and believe that our most valuable asset is our team.

Simpson Housing is committed to be a trusted leader in the multifamily industry. Our mission is to provide an exceptional employee experience, award‑winning customer service, long‑term value to our investors, and enhance our local communities.

Residential Services Representative – The Camille Luxury Apartment Homes (a premier class A 181‑unit high‑rise community located in Downtown Bethesda, MD)

We are proud to have been voted by our employees as a 2024 and 2025 USA Best Workplace in USA TODAY and as a 2024 and 2025 Top 15 workplace in the Real Estate Industry!

As a key member of our property operations team, you will be responsible for:

• Utilizing customer service skills to help resolve resident issues and to build a strong, professional rapport with residents at the property
• Taking ownership and managing the entire lease renewal process from start to finish
• Working closely with our maintenance team to ensure that all maintenance requests are resolved and will follow‑up with residents to ensure their satisfaction
• Providing ongoing support to the front office and assist them with administrative duties including data entry, ordering supplies, making copies of business correspondence, etc.
• Making courtesy calls to all new residents to ensure they are satisfied with their decision to live at a Simpson community

• 2+ years of customer service experience (real estate, retail, hotel/hospitality, etc.)
• Previous leasing experience is a plus but not a requirement
• Strong customer service orientation and presentation skills are necessary
• Working experience with MS Office Suite (Word, Excel, PowerPoint)

As an industry leader, we understand what it takes to be successful in today’s competitive marketplace. Just as you’re unique in your skills, experience, and personality, each of our jobs has a curated set of benefits specific to the position.

• Career apparel stipend
• Substantial discount on rent (certain restrictions apply)
• Highly competitive compensation
• Health, dental, and vision insurance
• Flexible spending accounts
• Life and AD&D insurance
• Disability insurance
• 401(k) plan with company match
• Generous paid time off (PTO) program for full‑time employees
• Additional paid days off: 9 holidays, 2 floating holidays, and 2 designated wellness days
• Education reimbursement

Why work for Simpson? You might want to ask one of our employees that question. Our business is focused on community and improving the lives of those around us. We aim to deliver happiness while managing our communities and residents, engaging in our local communities, and creating a rewarding experience for our employees. Our supportive community of team members are welcoming and celebrate each other’s differences.

Their commitment to service continues to strengthen the Simpson name.

Pay Range: $19.20 - $22.66 per hour. This pay range is approximate and the actual pay received may vary dependent upon certain factors such as related job experience, education, training, professional/industry certifications, etc. Please note this pay range does not include any additional compensation this position may be eligible for as listed above, such as commissions or bonuses.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applications are accepted on an ongoing basis.

Simpson Housing is an Equal Opportunity Employer

Job type:
Full‑time

Schedule:

Monday to Friday

Real Estate, Multifamily, Apartments, Concierge, Customer Service, Resident Services, Resident Retention, Hospitality, Guest Relations, Front Desk

#CS

Location:

Bethesda, MD