Call Center Operator

In this role, you will support a Call Center that receives and facilitates over 200,000 calls per year.

• Experience in a call center that is focused on inbound call processing.
• Answer phones and provide support to customers.
• Customer service skills are required.
• Ability to follow a call script to respond to foundational questions/concerns.
• Manage inbound calls to ensure effective and timely resolution of customer issues.
• Maintain and update call records.
• Knowledge of SPOK and Avaya platform preferred.
• Strong verbal and written communication skills.

• Two (2) years of experience as a call center operator, preferably in the medical industry. Computer-telephony integration experience is preferred.
• High school diploma or associate degree.
• Must be able to obtain a Public Trust.

Please note that INflow Federal is a defense contractor. Pursuant to our government contracts, candidates must be US Citizens to be considered for employment.

• Some travel may be required:
  Must have valid driver’s license and transportation. This is subject to change at the direction of the customer.
• Candidate must have the ability to lift up to 50 lbs.
• Must have willingness to perform duties not listed in the job description as required by INflow and our customer.

INflow provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, leaves of absence, compensation, and training.

Job applicants and employees are evaluated solely on job-related qualifications and experience.